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How do I become
a member of Mountain State Blue Cross Blue Shield? |
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If
you are employed, speak with the Human Resources representative
at your place of employment. The Human Resources representative
will tell you if your employer has a group policy with MSBCBS.
If there is a group policy, they can instruct you on the process
of enrollment. If the employer does not have a group policy, you
should contact the MSBCBS sales office to inquire about an individual
policy. The telephone listings are found under "Contact Us"
section of this web-site. |
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I am already a
member of Mountain State Blue Cross Blue Shield. How do I request
a new and/or replacement identification card? |
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You
may request the card directly from this website, by clicking under
"Member" and then "Request", select ID Cards
and complete the required information. The completed form will
be emailed back to Mountain State Blue Cross Blue Shield's Membership
Department to be updated. An identification card will be mailed
within 5-7 working days of receipt of request. |
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How long does it take to receive
an identification card? |
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Once the
request has been received, it will be processed immediately. The
card will be mailed to your home address within 5-7 working days. |
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I need information about the
way a claim was processed and/or I would like to check the status
of a claim, not yet processed. |
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Please call
the customer service number on the back of your
identification card for assistance. |
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I want to verify a benefit,
before having services rendered. |
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Please call
the customer service number on the back of your
identification card for verification of benefits. |
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I need to have a service precertified,
who should I call? |
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Please call
our Precertification Department at 1-800-344-5245. |
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I am a federal employee and
I have a question about my membership. |
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Please log
onto the Federal Employee web-site: fep.org. You can access this
web-site via our "Links" section. |
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My child has become a full-time
student, what do I need to do? |
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Please access
the "Member", "Requests" section of this website.
Select "Student Verification and complete the required information.
The form will be emailed back to Mountain State Blue Cross Blue
Shield's Membership Department to be updated. (Print off a copy
of the Student
Verification letter and mail it to: Mountain State Blue Cross
Blue Shield, PO Box 1948, Parkersburg WV 26101.) You may also
call the customer service number on the back of your identification
card for assistance. |
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I am turning 65. How does this
affect me? |
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If you are
a member of a group policy, please consult your group administrator.
If you are on an Individual Policy, please contact our Sales office
by calling 1-888-644-2583. |
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How can I change my Primary
Care Physician (PCP)? |
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Please access
"Member", "Services" section of this website.
Choose "Select/Change PCP" and complete the required
information. The form will be emailed back to Mountain State Blue
Cross Blue Shield's Membership Department to be updated. (Print
off a copy of the Primary Care Physician selection/change form.
Mail the completed form to Mountain State Blue Cross Blue Shield,
PO Box 1948, Parkersburg, WV 26101.) You may also call the customer
service number on the back of your identification card for assistance. |
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How can I change my address? |
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Please access
"Member", "Requests" section of this website.
Select Change of Address, complete the required information and
it will be emailed back to the Membership Department of Mountain
State Blue Cross Blue Shield
to be updated. You may also call the customer service number on
the back of your identification card for assistance. |
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How can I request a copy of
my Certificate Book? |
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Please access
"Member", "Requests" section of this website.
Select "Request for Supplies" and complete the required
information. This will be emailed back to the Membership Department
of Mountain State Blue Cross Blue Shield. A copy of the requested
certificate book will be mailed within 5 working days. You may
also call the customer service telephone number on the back of
your identification card for assistance. |
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How can I request a copy of
a provider directory? |
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Please access
"Member", "Requests" section of this website.
Select "Request for Supplies" and complete the required
information. This will be emailed back to the Membership Department
of Mountain State Blue Cross Blue Shield. A copy of the requested
provider directory will be mailed within 5 working days. You may
also call the customer service telephone number on the back of
your identification card for assistance. |
