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Customer Service IVR System
A new Interactive Voice Response (IVR)
system has been designed to make our great customer service
even better.
What's great about the IVR system?
- It's free and easy to use!
- Provides you another option to receive information regarding
your coverage.
- Provides you with greater access to information, including
eligibility, claims and referral status.
- Offers the capability to request new ID cards.
- Offers the capability to quickly send information to you via
fax!
- Extended hours.
- Mon-Fri: 7 AM TO 7 PM
- Sat: 7 AM TO 4 PM
Most subscribers may begin using the new IVR System by simply
calling 1-866-605-6668.
Quick Step User's Guide
To access the system, call toll free 1-866-605-6668. When prompted,
please enter the appropriate responses using your touch-tone
telephone.
"Welcome to Mountain State Blue Cross Blue Shield
Automated Customer Service System."
- If you are a subscriber, press 2.
Please enter the number portion of the
contract ID or social security number including all leading
zeros. Press the # key when complete.
To access the following information:
- Claim status information, press 1
- Eligibility information, press 2
- Referral information, press 3
- To request a new ID Card, press 4
To speak with a customer service representative, press *0.
To repeat the options or directions, press *7.
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