All Local numbers are area code 304
Sales-Related Inquiries
| Department |
Toll Free Number |
Local Number |
| Sales - Large Group |
800-982-2583 |
347-7697 |
| Sales - Small Group |
888-644-2583 |
424-7773 |
| Sales - Individual |
888-644-2583 |
424-7773 |
Subscriber-Related Inquiries
| Department |
Toll Free Number |
Local Number |
| Customer Service-Wheeling |
800-654-5028 |
234-7012 |
| Customer Service-Parkersburg |
888-809-9121 |
424-7701 |
| Fraud Hotline |
800-788-5661 |
357-6198 |
| Federal Employee Program |
800-535-5266 |
424-7792 |
| Special Accounts UMW/ORMET |
800-344-5123 |
234-7009 |
| MEMBERSHIP-Premium & Group Billing Information |
888-480-8850 |
424-9800 |
| Participating Provider Directory |
800-533-3627 |
424-7788 |
| POINT OF SERVICE |
800-344-4767 |
424-9065 |
| GE Plastics |
877-770-6991 |
424-7755 |
| Health Care Services |
800-344-5245 |
347-7738 |
| Medicare Advantage |
888-459-4020 |
424-9062 |
Provider-Related Inquiries
| Department |
Toll Free Number |
Local Number |
| GENERAL INQUIRES |
800-543-7822 |
234-7012 |
| PROVIDER CONTRACT Questions |
800-798-7768 |
424-7795 |
| ELECTRONIC CLAIMS General Inquires |
800-344-5514 Extension 728 |
424-7728 |
| NPI (National Provider Identifier) Questions |
800-798-7768 |
424-7795 |
| Health Care Services |
800-344-5245 |
347-7738 |
| Medicare Advantage |
888-459-4020 |
424-9062 |
E-Mail Addresses
If you have any questions on reporting fraud
or abuse, check out this ANTI-FRAUD
section on our website.
Write to Mountain State Blue Cross
Blue Shield
Mountain State Blue Cross Blue Shield
Attention: Customer Service or Provider Relations
PO Box 1948
Parkersburg, WV 26102
or
Mountain State Blue Cross Blue Shield
Attention: Customer Service
P.O. Box 7026
Wheeling, WV 26003
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